GC2 Panel—Battery Replacement

Follow the instructions below to replace the backup battery in your system's panel. The GC2/GC2E panel requires a 2GIG-BATT2X battery pack, which can be purchased at your local hardware, mass retailer, or battery store. You may also text a Support Representative at 469.513.8685 to order one.

Video Instructions:


Step-by-Step Instructions:

1. Remove the center screw and pry the slots with a screwdriver to open the cover.

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2. Pull the front faceplate from the panel.

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3. Loosen the top and bottom screws, then insert a screwdriver into the slots and pry from the backplate.

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4. Hang the panel from the backplate using the plastic strap.

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5. Unplug and remove the old battery from the holder, then replace it with a new 2GIG-BATT2X battery pack.

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6. Place panel back onto backplate, then tighten the top and bottom screws.

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7. Place the faceplate back on the panel.

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Clear the Panel Alert

See instructions below for how to clear the error alert and stop alert beeping on your panel.

1. Press Security then tap the yellow triangle button.

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2. Use the up/down arrows to scroll through the alerts to clear them, then press Ok to exit. This action will silence the beeping for 4 hours, but the issue must be resolved in order for beeping to completely end, and clear alerts for issues that have been resolved.

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3. The top bar on the main screen can also indicate various alerts.

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Trouble Alert Descriptions:

  • • AC power failure: check the power outlet to which the panel is connected. Confirm the transformer is securely connected.
  • • Low panel battery: If power has been interrupted, allow 24 hours for the panel battery to recharge. If this persists, look into replacing the battery.
  • • Communication failure: has there been a recent change to your Wi-Fi? Ensure the panel is updated with sign in credentials. Also, look for any new source of interference.
  • • For other trouble conditions, please refer to your user or installation manual.

If you need further assistance, you can text a Support Representative at 469.513.8685, 7 days a week from 8 am to 8 pm CT.