Right now, you won’t see any changes within your account, and we don’t need anything from you. After February 22, 2021, everything regarding your account will seamlessly move over to Vet-Sec, and you’ll continue to have total control and access to your system. Your monitoring will remain uninterrupted, and your account will continue to have armed guard response, but from Vet-Sec instead of Select Security.
The way in which you are communicated with regarding alarm incidents will be slightly different. Select Security will continue to serve your account until March, at which point Monitronics will begin managing your account.
Select Security will receive the signal and dispatch Vet-Sec to your business, as well as simultaneously calling you to make sure you’re safe.
If the alarm is active, Vet-Sec will communicate to Select Security, who will then contact you about the status of the alarm.
Select Security will also send you an email to follow-up about the event with additional information about the event.
For now, this email will come from [email protected], it will shift to [email protected] when your account transitions.
This email will include details about site information and alarm data (including date and time of alarm, date and time of alarm reset, and resolution code, if any). It will also include details on Vet-Sec’s dispatch, when they arrived on site, and the outcome.