*Offer valid for new customers. Credit app roval required for residential customers. 36-month Monitoring Service Agreement required. Ownership of site for system installation (home or business) required. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including cost recovery fee and $19 activation fee. The Customer is solely responsible for all costs associated with returning the System to Brinks Home Security™ (including uninstallation and the cost of shipping the System back to Brinks Home Security). C.O.D. shipments will not be accepted. Customer may terminate the Agreement and receive a refund of the amount originally paid for the System less outbound shipping, discounts, taxes and services, such as monitoring, that have already been provided by Brinks Home Security through the end of the next monthly billing cycle for the Customer by returning the System and all other additional equipment to Brinks Home Security in complete, like-new, working condition within 90 days following the Date of the Agreement; otherwise, the 36-month Monitoring Service Agreement will remain in effect and the Monitoring Service will continue to be billed and payable by the Customer for the remaining term of the Monitoring Service Agreement. Customer must pay for all products and services ordered, including monitoring, until the return is processed and eligibility verified by Brinks Home Security. Not valid on purchases from Brinks Home Security Authorized Dealers. Standard message and data rates may apply to all text alerts. Video recordings only available for pre-selected activities. Offers may be modified or discontinued without notice. Home Complete requires the installation and/or activation of a compatible alarm system with Brinks Home Security’s monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access. Installation work performed by licensed personnel where required by law. Additional installation fees required if professionally installed. Upon early termination by customer, Brinks Home Security may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Offer expires December 31, 2018. Additional Terms and Conditions may apply.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
The limited warranty can also be found online at www.brinkshome.com/terms-conditions, and will be emailed to you at the email address specified upon acceptance of terms and conditions.
Throughout the term of active warranty enrollment, the company will provide on-site repairs/replacements, shipped replacements, or credits for qualifying devices† (see exhibit A) that are deemed inoperable by Brinks Home SecurityTM, due to normal wear and tear, and product malfunctions. Shipped replacements will be covered at no charge to you. You are responsible to pay a service charge for application of the warranty in the event it requires on-site repair/replacement of a covered device, to be charged at our then-current service fee. All charges for on-site repair/replacement service are due and payable upon completion of the service call.
We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the time period for which a consumer has an active subscription to 24 Hour Monitoring services provided by Brinks Home Security, in addition to an active subscription to the Home Automation Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you
Our responsibility for defective goods is limited to repair, replacement, or credit as described below in this warranty statement.
Brinks Home Security, located at 1990 Wittington Place, Dallas, TX 75234, (“we”) extend this limited warranty only to the consumer who originally purchased the product installed or sold by Brinks Home Security, or an authorized Brinks Home Security dealer. It does not extend to any subsequent owner or other transferee of the product.
The limited warranty covers damage that naturally and inevitably occurs as a result of aging (“normal wear and tear”), and failure of the product(s) to function in a normal or satisfactory manner (“product malfunction”), as confirmed by Brinks Home Security, for qualifying devices† installed and/or sold by Brinks Home Security or an authorized Brinks Home Security dealer, for the warranty period as defined below. In the event that a qualifying device† has been discontinued by a product manufacturer, or cannot be obtained, a like device or credit of retail value of the device may be offered. Brinks Home Security, in its sole discretion, will determine whether the product will be repaired, replaced, or have its retail value credited.
This limited warranty does not cover any damage or issues due to: (a) WiFi connectivity issues; (b) damage related to naturally occurring weather events (“acts of God”); (c) costs associated with on-site visits outside of normal technician hours (“emergency service”); (d) theft of devices; (e) repair needed due to abuse/misuse; (f) battery replacement; (g) changes in telephone service; (h) unauthorized tampering of devices by non-BRINKS HOME SECURITY personnel; (i) vandalism (j) on-site labor and trip costs associated with replacement of lightbulbs (k) any additional service performed during on-site visits for repairs not associated with covered Home Automation devices. This warranty does not cover replacement of any alarm system components or Home Automation devices due to incompatibility.
This warranty starts immediately upon enrollment, and lasts for a minimum of 12 months, renewing on a monthly basis, until the consumer elects to unsubscribe from the warranty and/or until the consumer cancels their 24 Hour Monitoring subscription with BRINKS HOME SECURITY. A consumer subscribing to the warranty may elect to cancel the warranty within the initial 12 month enrollment period only if the warranty has not been used. This warranty may also be terminated due to non-payment. Brinks Home Security may change the availability of this limited warranty at its discretion, but any changes will not be retroactive. You may cancel this warranty by calling Brinks Home Security at least thirty (30) days before the end of the then-current term. If cancelled, this warranty ends on the last day of the then-current term.
With respect to any defective product during which time the warranty is active, we will, in our sole discretion: (a) ship a replacement product for the defective part free of charge, (b) credit the retail price of such product, or (c) provide for on-site repair/replacement of defective part at our then-current service fee.
To obtain warranty service, you must call or text our contact center at (call) 800.447.9239, or (text) 469.513.8685, during the active warranty enrollment period to diagnose the condition of qualifying devices†. No warranty service will be provided without a confirmed diagnosis.
A. Call or text our contact center (call) 800.447.9239/ (text) 469.513.8685
B. Explain condition of qualifying deceive†, and receive diagnosis on qualifying device†
C. You must be enrolled in this warranty
D. If diagnosis is repair, replace, or credit, receive job number (if applicable), or have credit processed against your account
E. If on-site service is required, schedule with contact center at time of diagnosis
If we provide a replacement device, you may be required to return your original device to us. You are responsible for any shipping costs incurred, and must send all components of the covered device. In the event that we do not receive your original device within 30 days of sending or installing your replacement, you hereby agree that we have the right to charge you for the full purchase price of the replacement device and/or request that the shipped device be returned. Replacement parts may be new or reconditioned, at the sole discretion of Brinks Home Security.
Brinks Home Security
Attn: Parts Return
616 W. Bertrand Ave
St. Marys, KS 66536
The remedies described above are your sole and exclusive remedies, and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special, or punitive damages or losses, whether direct, or indirect.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this limited warranty.
BINDING ARBITRATION/WAIVER OF JURY OR BENCH TRIAL/WAIVER OF CLASS ACTION/WAIVER OF PUNITIVE DAMAGES: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRINKS HOME SECURITY AND YOU BOTH GIVE UP THEIR RIGHT TO A JURY TRIAL OR BENCH TRIAL AND, INSTEAD, AGREE TO RESOLVE THROUGH BINDING ARBITRATION ALL CLAIMS, DISPUTES, OR LAWSUITS (COLLECTIVELY “CLAIMS”), REGARDLESS OF THEIR NATURE, ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY, THE SYSTEM OR ANY OTHER BUSINESS RELATIONSHIP BETWEEN THE PARTIES. THIS BINDING ARBITRATION IS MANDATORY, NOT PERMISSIVE. The parties agree that arbitration shall be conducted in accordance with the commercial rules of the Federal Arbitration Act (FAA). Arbitration or any related litigation will take place in the state and county where you reside, unless both parties agree to a different location. The arbitration shall be conducted by an attorney who is knowledgeable about the security industry. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRINKS HOME SECURITY AND YOU AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN HIS/HER OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION, WHETHER BY WAY OF A CLASS ACTION LAWSUIT, CLASS WIDE ARBITRATION OR PRIVATE ATTORNEY GENERAL ACTION. FURTHER, UNLESS BRINKS HOME SECURITY AND YOU OTHERWISE AGREE IN WRITING, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. FURTHER, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRINKS HOME SECURITY AND YOU BOTH GIVE UP ANY RIGHT TO MAKE A CLAIM FOR PUNITIVE DAMAGES OR RECOVER PUNITIVE DAMAGES AGAINST THE OTHER. The arbitration proceedings, including decisions and awards, shall be held in confidence by both parties.
You must use this informal procedure before pursuing any legal remedy in courts.
To qualify, devices must have been installed or sold by Brinks Home Security or a Brinks Home Security Authorized Dealer. In addition, coverage is limited to devices that fall into both of the following device category and manufacturer groups. Due to ongoing developments in technology, we may elect to adjust qualifying device categories and manufactures to accurately reflect coverage of then-current device categories and manufacturers.
This fee recovers costs incurred in the provision and maintenance of hardware, firmware and software to connect customer’s homes and businesses security systems to alarm monitoring networks, including costs for the replacement of customer premises security system radio equipment utilizing legacy cellular networks.
This fee covers costs associated with mailing statements. To avoid this charge, sign in to your brinkshome.com account, and follow these steps to enroll in AutoPay. You may also follow these steps to enroll in Electronic Billing