How to Troubleshoot a Flashing Blue Light (LED) on a Brinks Home Camera

Summary: A flashing blue light on your Brinks Home indoor/outdoor camera indicates the device is attempting to connect to a network via WPS. This guide provides step-by-step instructions for completing the connection using WPS mode, troubleshooting the issue, and ensuring optimal WiFi signal strength for reliable performance.

Step-by-Step Troubleshooting

1. Connect the Camera to Your Network
   1. Using WPS Mode:
      1. Press and hold the WPS button on your camera until the light begins flashing blue.
      2. Within 2 minutes, press the WPS button on your WiFi router to establish a connection.
      3. Wait for the camera's light to turn solid green, indicating a successful connection.
      4. If successful, verify recording rules and schedules in the Brinks Home app.
      5. If unsuccessful, retry WPS mode or attempt AP mode. Refer to the Help Center for AP mode instructions.
2. Check Wireless Signal and Noise Ratio
   1. Verify that the normalized signal strength is above 80% and the noise ratio is below 40.
   2. If the signal is strong, power cycle the camera and retry connecting.
   3. If the signal is weak, consider using a WiFi extender or relocating the camera or router to improve signal strength.
3. Re-add the Camera
   1. If the flashing blue light persists, reset the camera to factory defaults.
   2. Delete the camera from your Brinks Home account in the app.
   3. Re-add the camera by following the setup process from the beginning.