How to Troubleshoot a Solid Blue Light (LED) on a Brinks Home Camera

Summary: A solid blue light on your Brinks Home indoor/outdoor camera indicates that Privacy Mode is enabled, preventing the camera from recording or streaming video. This guide provides troubleshooting steps to disable Privacy Mode, re-add the camera to your account, and verify its settings.

Step-by-Step Troubleshooting

1. Disable Privacy Mode
   1. Locate the WPS button on your Brinks Home camera.
   2. Press and hold the WPS button for 1 second to disable Privacy Mode.
   3. Observe the LED indicator:
      1. If the light changes to solid green, Privacy Mode has been successfully disabled.
      2. If the light remains blue, proceed to the next step.
2. Power Cycle the Camera
   1. Unplug the camera from the power outlet.
   2. Wait 30 seconds, then plug the camera back in.
   3. Allow the camera 2 minutes to reboot, then check the LED indicator:
      1. If the light changes to solid green, the camera is functioning correctly.
      2. If the light remains blue, proceed to the next step.
3. Re-add the Camera to Your Account
   1. Contact Brinks Home Customer Support.
4. Verify Recording Rules and Schedules
   1. Open the Brinks Home app and navigate to the “Recording Rules” section.
   2. Ensure that all desired recording rules and schedules are properly configured.
   3. Adjust settings as needed to ensure the camera records and notifies you as desired.