How to Troubleshoot a Flashing Red & Green Light (LED) on a Brinks Home Camera

Summary: A flashing red and green light on your Brinks Home indoor/outdoor camera indicates that the device is attempting a firmware update or is in an error state. This guide provides troubleshooting steps to resolve the issue and restore camera functionality.

Step-by-Step Troubleshooting

1. Wait for the Firmware Update to Complete
   1. Allow the camera up to 10 minutes to complete the firmware update.
   2. Observe the LED indicator:
      1. If the light changes to solid green, the update is complete, and the camera is functioning correctly.
      2. If the light continues flashing red and green, proceed to the next step.
2. Power Cycle the Camera
   1. Unplug the camera from the power outlet.
   2. Wait 30 seconds, then plug the camera back in.
   3. Allow the camera 2 minutes to reboot, then check the LED indicator:
      1. If the light changes to solid green, the issue is resolved.
      2. If the light remains flashing red and green, proceed to the next step.
3. Reset the Camera
   1. Press and hold the WPS button on the camera for 15 seconds until the LED light flashes white.
   2. Follow the setup instructions in the Brinks Home app to reconnect the camera to your account.
   3. Ensure the camera connects to your home WiFi network and completes the setup process.
   4. Test live view and recording functionality to verify the issue is resolved.
4. Verify Recording Rules and Schedules
   1. Open the Brinks Home app and navigate to the “Recording Rules” section.
   2. Ensure that all desired recording rules and schedules are properly configured.
   3. Adjust settings as needed to ensure the camera records and notifies you as desired.