How to Troubleshoot a Flashing Green Light (LED) on a Brinks Home Camera

Summary: A flashing green light on your Brinks Home indoor/outdoor camera indicates that the device is attempting to connect to your WiFi network. This guide provides troubleshooting steps to resolve connectivity issues and ensure a stable connection.

Step-by-Step Troubleshooting

1. Power Cycle Your Router and Camera
   1. Unplug your router from the power outlet and wait for 30 seconds.
   2. Plug the router back in and allow it to fully reboot (this may take up to 2 minutes).
   3. Unplug your camera from the power outlet, wait 30 seconds, and then plug it back in.
   4. Wait 2 minutes for the camera to reboot and check the LED indicator:
      1. If the light changes to solid green, the issue is resolved.
      2. If the light continues flashing green, proceed to the next step.
2. Verify WiFi Credentials
   1. Open the Brinks Home app and navigate to the camera settings.
   2. Ensure the correct WiFi network and password are entered.
   3. If the credentials are incorrect, update them and attempt to reconnect the camera.
   4. Check the LED indicator:
      1. If the light changes to solid green, the issue is resolved.
      2. If the light continues flashing green, proceed to the next step.
3. Reconnect the Camera Using AP Mode
   1. Press and hold the WPS button on the camera until the light flashes white.
   2. Open the Brinks Home app and navigate to the “Add Camera” section.
   3. Select AP Mode and connect your mobile device to the camera’s temporary WiFi network (e.g., “ALARM_CAM_XXXXX”).
   4. Follow the prompts in the app to reconnect the camera to your home WiFi network.
   5. Check the LED indicator:
      1. If the light changes to solid green, the issue is resolved.
      2. If unsuccessful, retry AP mode or attempt WPS mode (refer to the flashing white light guide).
4. Default, Delete, and Re-Add the Camera
   1. Press and hold the WPS button on the camera for 15 seconds until the light flashes red and green.
   2. Open the Brinks Home app and delete the camera from your account.
   3. Follow the setup instructions to re-add the camera to your account.
   4. Test live view and recording functionality to ensure the camera is functioning correctly.