How to Troubleshoot a Solid Green Light (LED) on a Brinks Home Camera

Summary: A solid green light on your Brinks Home indoor/outdoor camera signifies that the device is connected to your account and the WiFi network. This guide explains how to confirm the setup and optimize the camera’s performance.

Step-by-Step Troubleshooting

1. Verify Camera Functionality
   1. Open the Brinks Home app and check the live view for the camera.
   2. Test recording functionality by triggering a motion event or manually recording a clip.
   3. Verify that the camera’s recordings appear in the app’s history.
   4. If all functions are working, your camera is operating correctly.
   5. If any functions fail, proceed to the next step.
2. Test Internet Speed at the Camera’s Location
   1. Use a speed test app on your mobile device near the camera to measure download and upload speeds.
   2. Ensure a minimum of 2 Mbps upload speed for optimal camera performance.
   3. If speeds are sufficient, proceed to the next step.
   4. If speeds are inadequate, consider upgrading your internet package or proceed to step 3.
3. Optimize WiFi Signal Strength
   1. Ensure the camera’s normalized signal strength is above 80% and the noise ratio is below 40.
   2. If the signal is poor, try the following:
      1. Relocate your WiFi router closer to the camera.
      2. Use a WiFi extender to improve coverage in the camera’s area.
      3. Reposition the camera to a location with stronger signal strength.
   3. Check the camera’s live view again after making changes.
4. Verify Recording Rules and Schedules
   1. Open the Brinks Home app and navigate to the camera’s settings.
   2. Ensure recording rules and schedules are set up correctly for motion detection, continuous recording, or specific times.
   3. Test the rules by triggering events to confirm proper functionality.
   4. Adjust the settings if needed and retest.

Further Assistance

If the solid green light persists but your camera isn’t functioning correctly, contact Brinks Home Support for additional troubleshooting or to schedule a technician visit.