GC3—Tamper Error

Summary: This guide provides step-by-step instructions to address tamper errors on your GC3 panel. Follow these steps to reattach the panel cover securely and clear tamper notifications.

Step-by-Step Instructions

A tamper error occurs when the sensor detects that the panel’s cover is not properly attached. Follow the steps below to resolve the issue:

1. Remove the Panel Cover

1. Remove the bottom screw and gently pull the front panel away from the backplate.

GC3 Battery Replacement 1

2. Check the Tamper Button

2. Locate the tamper button, which must be pressed by the cover when closed. Ensure the cover aligns properly with the backplate and is not obstructed by wires or the battery pack.

GC3 Tamper Button

3. Secure the Panel

3. Reattach the front panel, ensuring it is securely aligned. Replace and tighten the bottom screw to hold the panel firmly in place.

Clear the Panel Alert

Once the panel is secured, follow these steps to clear the tamper alert and stop the beeping:

1. View and Silence the Alert

1. Press the message icon on the top bar, then tap Alerts in the pop-up window to view and silence the trouble notification.

View Alert Silence Alert Clear Alert

2. Exit the Alerts Menu

2. Press the back button or the home button to exit the menu. Note that trouble alerts will not clear until the underlying issue is resolved.

Exit Alerts Menu Return to Home Screen

Need Further Assistance?

If you require additional help, text a Support Representative any time at 469.513.8685.