ADC-V610PT Indoor Video Camera Not Communicating

Summary: Learn how to troubleshoot and resolve connectivity issues with the ADC-V610PT pan-and-tilt indoor video camera. This guide provides step-by-step instructions to address power, network, and reset-related issues.

Step-by-Step Troubleshooting

1. Verify Power Connection:
   1. Ensure the camera is securely plugged into a working power outlet.
   2. Check the power adapter for visible damage.
   3. Test the outlet with another device to confirm it is functioning properly.
   4. If the power outlet is functional and the camera still does not power on, contact Brinks Home Support for further assistance.
2. Check Network Connection:
   1. Verify the router is powered on and connected to the internet.
   2. Ensure the camera is within range of your WiFi network.
   3. Reboot your router and wait for the connection to stabilize.
   4. Check if the camera’s LED indicator reflects a stable network connection:
      • Solid green: Camera is connected.
      • Flashing red: Camera is disconnected. Proceed to reset instructions.
3. Reset the Camera:
   1. Locate the reset button on the camera.
   2. Press and hold the reset button for 10-15 seconds until the LED light changes.
   3. Release the button and wait for the camera to reboot. This will restore the camera to factory settings.
   4. Reconnect the camera to your network using the Brinks Home app.
   
4. Verify Signal Strength:
   1. Use the Brinks Home app to check the camera’s signal strength: Learn how to check signal strength here.
   2. Ensure signal strength is above 80% and noise ratio is below 40.
   3. If the signal is weak, consider using a WiFi extender or relocating the router or camera for better performance.
5. Re-add the Camera:
   1. Open the Brinks Home app and navigate to the "Add Camera" section.
   2. Follow the on-screen prompts to reconnect the camera to your account.
   3. Test live view and recording functionality to ensure the issue is resolved.

Further Assistance

If the issue persists after completing these steps, please contact Brinks Home Support for additional help or to schedule a technician visit.