ADC-V620PT Indoor Video Camera Not Communicating

Summary: This guide provides detailed troubleshooting steps for the ADC-V620PT indoor pan-and-tilt camera, addressing power issues, network connectivity, reset instructions, and ensuring optimal performance through signal strength verification.

Step-by-Step Troubleshooting

1. Verify Power Connection:
   1. Ensure the camera is securely plugged into a working power outlet.
   2. Check the power adapter and cable for any visible damage.
   3. Test the outlet with another device to confirm it is functioning correctly.
   4. If the power outlet is functional but the camera does not power on, contact Brinks Home Support for further assistance.
2. Check Network Connection:
   1. Ensure your WiFi router is powered on and connected to the internet.
   2. Verify that the camera is within range of your WiFi network.
   3. Reboot your router and wait for it to stabilize.
   4. Check the camera’s LED indicator for connectivity status:
      • Solid green: The camera is connected to the network.
      • Flashing red: The camera is disconnected. Proceed to reset instructions below.
3. Reset the Camera:
   1. Locate the reset button on the camera.
   2. Press and hold the reset button for 10-15 seconds until the LED indicator changes.
   3. Release the button and wait for the camera to reboot. This will restore factory settings.
   4. Reconnect the camera to your network using the Brinks Home app.
   
4. Verify Signal Strength:
   1. Check the camera’s signal strength in the Brinks Home app: Learn how to check signal strength here.
   2. Ensure the signal strength is above 80% and the noise ratio is below 40.
   3. If the signal is weak, consider using a WiFi extender or relocating the router or camera to improve connection quality.
5. Re-add the Camera:
   1. Open the Brinks Home app and navigate to the "Add Camera" section.
   2. Follow the on-screen prompts to reconnect the camera to your account.
   3. Test the live view and recording features to ensure the issue is resolved.

Further Assistance

If the issue persists after completing these steps, contact Brinks Home Support for additional help or to schedule a technician visit.