2GIG GC2/GC2E—Sensor Malfunction - Troubleshooting Guide

Summary: This guide will walk you through troubleshooting sensor malfunctions on your GC2/GC2e security system. You'll learn how to identify common causes of sensor failures, such as battery issues, distance limitations, or interference. Additionally, you'll be guided through performing a sensor test to ensure all components are working properly, helping you restore your system's full functionality and maintain reliable protection for your home.

Common Reasons for Sensor Malfunctions

1. The sensor battery is dead.


2. The sensor is too far from the control panel (over 100 feet).


3. There is Radio Frequency (RF) interference from nearby devices such as routers, telephones, gaming controllers, or large metal objects like refrigerators and TVs.

Recommendations to Resolve Sensor Malfunctions

1. Replace the sensor battery. Ensure the cover is securely fastened to avoid tamper errors. Proper alignment of the sensor is crucial to avoid malfunctions.


2. Perform a sensor test to attempt another roll call. Follow the instructions below for the GC2/GC2e panel.


3. Check for interference from new electronic devices in the area.


4. Replace the sensor if the issue persists, as it may be defective.

Sensor Test Step-by-Step Instructions

1. Press Security, then Menu.

2. Press Toolbox, then enter your master code.

3. Press System Test. The system will enter test mode.

4. Open door and window sensors, and walk by motion detectors to test.

5. If all sensors pass, the panel beeps and shows signal strength. Press OK to continue.

6. Press Back or Home to exit.

Need Further Assistance?

If you need additional support, please chat with us or text a Support Representative at 469.513.8685.