What To Do if the Simon XTi Panel Is Not Responding
Summary: Follow these step-by-step instructions to power cycle your Simon XTi or XTi-5 panel and restore functionality when it is unresponsive.
Step-by-Step Instructions
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Insert a coin into the bottom-right corner slot, then twist to remove the bezel.
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If removing the faceplate from the Simon XTi-5 instead of the Simon XTi bezel, start on the bottom-right to pry off the larger faceplate as shown below.
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Pry the top two tabs up, then fold down the front cover.
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Unplug the battery pack. It is not necessary to remove the battery unless a replacement is required.
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Disconnect the AC transformer and wait approximately 2 minutes.
- Reconnect the battery, then plug in the AC power transformer.
What to Expect
The system will reboot, and touchscreen responsiveness should return. If functionality does not return, or you need further assistance, you can text a Support Representative anytime at 469.513.8685.