Troubleshoot Live Video Feed Failure

If you cannot see the live video feed for one or more of the video cameras connected to your system, you will want to access the troubleshooting wizard from the Brinks Home™ app.

Step-by-Step Instructions:

  1. Log into the Brinks Home app.
  2. Brinks Home App Video Live Feed

  3. Click Video.
  4. Click Live Video.
  5. In the camera feed window of the malfunctioning device, click Troubleshoot.

Brinks Home App Video Live Feed 2

If the device is not present, add the camera to the app by selecting the model and following steps here.

If you need further assistance, you can text a Support Representative any time at 469.513.8685.