Camera drops offline

Camera not on the Network

Experiencing issues with your security camera dropping offline can be frustrating. This guide provides a step-by-step approach to troubleshoot and potentially resolve these issues.

Steps to Follow:

  1. Check Camera Power: Verify that the camera is receiving power. Check if the LED is on. If not, locate the transformer plug and ensure it is plugged in and the outlet is providing power.
  2. Verify Wi-Fi Network Key or Password: Ensure that the Wi-Fi password entered in the camera's settings is correct. Incorrect credentials can often lead to connectivity issues.
  3. Check Internet Speed: Verify that your internet connection is stable and fast enough to support your security cameras. Slow internet speeds may cause the cameras to drop offline intermittently.
  4. Restart the Camera: Power off the camera for about 30 seconds and then power it back on. This can often resolve minor connectivity issues.
  5. Check the Camera's Placement: Ensure that the camera is within the Wi-Fi network's range. Obstacles like thick walls or large distances can weaken the signal.
  6. Update Camera Firmware: Check for firmware updates for your camera. Manufacturers often release updates to improve performance and fix bugs.
  7. Restart Your Router: Similar to restarting the camera, rebooting your router can resolve network issues affecting the camera's connectivity.
  8. Change Wi-Fi Channel: Interference from other Wi-Fi networks can cause connectivity problems. Try changing the Wi-Fi channel in your router's settings.

Still Need Help?

If these steps do not resolve the issue, we're here to assist. You can text our Support Representative at 469.513.8685 for further assistance.