Two-Factor Authentication

Overview

Two-factor authentication is an optional security measure for an account that requires the entry of an additional code, received as an SMS text message or email, after logging into an account with a login name and password.


Enable Two-Factor Authentication on Brinks Home Desktop App

  1. Log in to the Brinks Home™ App.
  2. Click Settings, click Login Information, then click Two-Factor Authentication.
  3. Choose whether you would like to enable authentication via an authenticator app, email, or text message, and enter the information requested.
  4. 003 - Manage Home Security Devices


    For text message:

    • • Click Next, select the country, select your carrier, then click Send.
    • • In Verification Code, enter the code that is provided in a text message to the mobile number, then click Verify.

    For email:

    • • Verify the correct email is displayed, then click Send.
    • • Check your email, enter the code provided, then click Verify.
    • • Enter the desired name for the current device.

  5. Upon successful login, the user is prompted with a message asking if the device is a trusted device.
    • • If Trust Device is selected, then the two-factor authentication process is not started upon login for that specific device. Note: clearing browser cache may require reverification.
    • • If Skip is selected, the device remains an un-trusted device and requires a code to be submitted every time someone uses the device to log into that account.

Enable Two-Factor Authentication on Brinks Home Mobile App

  1. Log in to the Brinks Home Mobile App.
  2. Tap Menu, tap Login Information, then tap Two-Factor Authentication.
  3. 001a Brinks Home Security Mobile App Login 002a Security System Login Information


  4. Choose whether you would like to enable authentication via an authenticator app, email, or text message, and enter the information requested.

  5. For text message:

    • • Click Next, select the country, select your carrier, then click Send.
    • • In Verification Code, enter the code that is provided in a text message to the mobile number, then click Verify.

    For email:

    • • Verify the correct email is displayed, then click Send.
    • • Check your email, enter the code provided, then click Verify.
    • • Enter the desired name for the current device.

  6. Upon successful login, the user is prompted with a message asking if the device is a trusted device.
    • • If Trust Device is selected, then the two-factor authentication process is not started upon login for that specific device. Note: clearing browser cache may require reverification.
    • • If Skip is selected, the device remains an un-trusted device and requires a code to be submitted every time someone uses the device to log into that account.

To Disable Two-Factor Authentication

  1. Log in to the Brinks Home App.
  2. Tap Menu, tap Login Information, then tap Two-Factor Authentication.
  3. Tap Disable, then tap Confirm.

Frequently Asked Questions

What is two-factor authentication?
Two-factor authentication is a security measure for an account that requires the entry of an additional code received as an SMS text message or email after logging into an account with a username and password.

If I can't access the device registered for two-factor authentication, how can I disable this?
Two-factor authentication can be disabled for specific customer accounts by a Support Representative. Text us at
469.513.8685, 7 days a week from 8 am to 8 pm CT.

Do I have to enter a code for every login?
No. upon successful login while using two-factor authentication, you will be asked if you would like to recognize the device as a trusted device. If you accept, the device will be recognized until it is cleared from your system, such as by antivirus software or settings that periodically clear cookies and cache.

Can two-factor authentication be used with accounts with multiple users?
Yes, provided each user has their own unique login. This will allow each user to enable separate two-factor authentication methods.

What if I don't receive a code?
A code may not be received for various reasons including incorrect phone or email information being entered, device or email settings, or conflicts with the network provider delivering the message. These issues must be resolved first.

What happens if the system is in alarm?
Trusted devices used with accounts that have two-factor authentication enabled will not require a code to access the account and disarm the system. However, new devices or devices that are not trusted will be required to complete the two-factor authentication enrollment process before accessing the account and disarming the system remotely.

Does Alarm.com on Google Home, work with two-factor authentication?
Yes. Alarm.com on Google Home does work with two-factor authentication. See below instructions for enabling.


Note: Two Factor Authentication with Alexa does not authenticate individual devices but authenticates the Amazon account to use Alarm.com.

To Authenticate Amazon as a Trusted Account

  1. Enable the Alarm.com Skill.
  2. Start talking to Alarm.com on the Amazon Echo device. Say "Alexa, talk to Alarm.com".
  3. Alexa will respond "This device has not been authenticated…" A six-digit code will be sent via text or email. Use this code to authenticate the Amazon Alexa device.
  4. Say: "Alexa, tell Alarm.com to authenticate with," then provide the code received.
    • If Alexa is unable to understand the code, it is possible to retrieve a new code by starting the process over or saying: "Alexa, tell Alarm.com I need another code."
  5. The Amazon account has now been authenticated to use Alarm.com.