Alarm Permit Information

Alarm permits are required in most jurisdictions to prevent potential delay in alarm response or avoid fines resulting from false alarms. See instructions below for using the Brinks Home™ Mobile App or Customer Portal to manage your permit information or click here to learn more about alarm permits.


Brinks Home Mobile App Instructions

How to Access Your Alarm Permit Information in the App:

Follow the steps below to navigate to where your permit information can be found.

  1. Log in to the app.
  2. BH M Login


  3. Tap on Menu (the three lines icon in the top left of app) and tap on My Account.
  4. BH M My Account


  5. Tap System from the tabs listed on the top of the page, then tap on Permit Information.
  6. BH Mobile App System Permit BH Responsibility New Registration 001b


How to Add Permit Information

If you have not previously entered your alarm permit information, you may see a message stating Requires Action.

  • BH Mobile App System Permit Required New Registration 001

  1. Tap Add Permit Information.
  2. BH Mobile App System Permit Unknown New Registration 002b


    If you have not applied for a permit with your local municipality, you will need to reach out to them directly. If your city has provided us with their website, you will be able to tap Learn More to go to your city's website to learn how to apply for your alarm permit.

    BH Mobile App System Permit Required New Registration 002b


  3. Tap in each field to enter the permit number, activation date, and expiration date provided to you by your municipality, then tap Save Changes.
  4. BH Mobile System Permit Add 001b


  5. When the alarm permit information is added successfully, tap Close to exit.
  6. BH Mobile System Permit Add 003b


If Brinks Home is Responsible for Registering and Renewing the Alarm Permit

When required by local ordinance, Brinks Home will manage registering and renewing your alarm permit. You may still add permit information for your records if desired.

  1. After you select Permit Information, you will see the following page. You may add your permit information for reference by pressing Add Permit Information.
  2. BH Mobile App System Permit BH Responsibility New Registration 002b


  3. Tap in each field to enter the permit number, activation date, and expiration date provided to you by your municipality, then tap Save Changes.
  4. BH Mobile System Permit Add 001b


  5. When the alarm permit information is added successfully, tap Close to exit.
  6. BH Mobile System Permit Add 003b


Updating an Expired Permit

If your permit information is on file but will soon expire, you will see Permit Expiring Soon. Follow these steps to enter updated permit information provided by your local municipality.

  1. Tap on Permit Information to update the expiration date on your active permit.
  2. BH Mobile App System Permit Expiring New Registration 002b


  3. Enter your code word to re-verify, then tap Continue.
  4. BH Mobile System Permit Edit 001b


  5. Your active permit information will be displayed at the top of the page for reference. Tap in each field to enter the renewed permit number, activation date, and expiration date received from your municipality.
  6. BH Mobile System Permit Edit 002b


  7. When the renewed alarm permit information is added successfully, tap Close to exit back to a prior page.
  8. BH Mobile System Permit Edit 004b


Customer Portal Desktop Instructions

How to Navigate to Your Alarm Permit Information in the Customer Portal:

Follow the steps below to navigate to where your permit information can be found.

  1. Log in to the Brinks Home Customer Portal.
  2. Brinks Home Customer Portal Landing Page Quick Links (90z original)


  3. Click System from the tabs listed on the top right of the page, then click on Permit Information.
  4. BH Customer Portal System Permit Information 001b



How to Add Permit Information

If you have not previously entered your alarm permit information, you may see a message stating Requires Action.

    BH Customer Portal System Permit Information 001b


  1. Click Add Permit Information.
  2. BH Customer Portal System Permit Information 002a


    If you have not applied for a permit with your local municipality, you will need to reach out to them directly. If your city has provided us with their website, you will be able to tap Learn More to go to your city's website to learn how to apply for your alarm permit.

    BH Customer Portal System Permit Information 002b


  3. Click in each field to enter the permit number, activation date, and expiration date provided to you by your municipality, then click Save Changes.
  4. BH Customer Portal Add Permit 001b


  5. When the alarm permit information is added successfully, click Ok to exit back to a prior page.
  6. BH Customer Portal Add Permit 002b



If Brinks Home is Responsible for Registering and Renewing the Alarm Permit

When required by local ordinance, Brinks Home will be responsible for registering and renewing alarm permit information. You may still add permit information for your records if desired.

  1. After you select Permit Information, you will see the following page. You may add your permit information for reference by clicking Add Permit Information.
  2. BH Customer Portal System Permit Handled by BH 001b


  3. Click in each field to enter the permit number, activation date, and expiration date provided to you by your municipality, then click Save Changes.
  4. BH Customer Portal Add Permit 001b


  5. When the alarm permit information is added successfully, click Ok to exit back to a prior page.
  6. BH Customer Portal Add Permit 002b


Updating a Permit Expiring Soon

If your permit information is on file but will soon expire, you will see Permit Expiring Soon. Follow these steps to enter updated permit information provided by your local municipality.

  1. Click Permit Information to update the expiration date on your active permit.
  2. BH Customer Portal System Permit Expiring Soon 001b


  3. Enter your code word to re-verify, then click Continue.
  4. BH Customer Portal System Permit Expiring Soon 002b


  5. Your active permit information will be displayed at the top of the page for reference. Click each field to enter the renewed permit number, activation date, and expiration date received from your municipality.
  6. BH Customer Portal System Permit Expiring Soon 003b


  7. When the renewed alarm permit information is added successfully, click Close to exit back to a prior page.
  8. BH Customer Portal System Permit Expiring Soon 005b


Frequently Asked Questions

What is an alarm permit?

  • An alarm permit is a registration of your alarm system with your local responding agencies. Most jurisdictions require you to register your monitored home alarm system with the local police department. Some jurisdictions refer to an alarm permit as alarm registration fee or monitoring license fee.

Why is an alarm permit important?

  • To prevent delays in emergency response and avoid potential false alarm fines, it's important that we have your alarm permit details on file. Please check with your local municipality for permit requirements in your area.

Why am I being billed for my alarm permit?

  • When Brinks Home is required to obtain the alarm permit and collect the fee on your behalf, these fees are added onto your statement.
  • This may be required according to the alarm ordinance in your jurisdiction which may have verbiage similar to any of the following:
    • • “It is the responsibility of the Alarm Monitoring company to register the new client.
    • • “It is the responsibility of the alarm company who installs the alarm to register.
    • • “An alarm company is responsible for remitting payment to the City for initial and annual renewal alarm registration fees.”

Do I need an alarm permit where I live?

  • Some cities and counties require home security system owners to have an alarm permit before they will send emergency personnel to your home. To determine if your city requires a permit, contact your local city hall or county office.

How can I get one?

  • Your local city hall or county office will have the forms available to apply for your alarm permit.

How long does an alarm permit last?

  • An alarm permit expiration date will vary by city or municipality. Visit the municipal website for information regarding the longevity of your alarm permit.

Can I register online?

  • Visit your city's website to search for online alarm registration or downloadable forms.

For additional permit questions, please email us at [email protected].