How to Update Your Emergency Contacts

Brinks Home™ offers several ways to update your emergency contact information.

Instructions for updating emergency contacts are below for both the Brinks Home Mobile App as well as the Brinks Home Customer Portal on a desktop browser.

If you are already logged into our Customer Portal, you can click here to open a new browser window on our emergency contacts page directly.

Brinks Home Mobile App Instructions

Follow the below steps to update an emergency contact in the Brinks Home Mobile App:

  1. Log in to the Brinks Home App. Tap the 3 lines in the top left corner to open the menu, then select My Account.
  2. Brinks Home Mobile App Landing Page Mobile App Menu and My Account Option Selected

  3. From the options on this page, select Emergency Contacts.
  4. 20230306 Brinks Home Mobile-My Profile-Emergency Contacts Direct

  5. To edit your existing contacts, including names and phone numbers, click on the green edit icon (pen).
  6. Acct-C1-Emergency Contact

  7. Overwrite or enter all new information, then press Save Changes.
  8. Acct-C2-Edit Contact Acct-C3-Edit Contact Method Save Changes

  9. If you want to enter a new contact method, tap on Add Contact Method. Once you've entered the new information, tap Save Changes to complete the process.
  10. Acct-C4-AddNewContact Save Contact Acct-C5-NewContactMethod Save

Desktop Instructions

Follow the below steps to update your emergency contacts in the Brinks Home App on a desktop browser:

  1. Log in to the Brinks Home Customer Portal.
  2. From the home page, select Emergency Contacts from either the site navigation list on the left side of the page or from the quick links.
  3. BHCP Landing to Emergency Contact

  4. You will see your emergency contacts displayed by primary and secondary contacts.
    • • Primary contacts are those who are contacted prior to dispatching emergency services in the event of an alarm.
    • • Secondary contacts are those notified after a dispatch has taken place.

    BHCP Emergency Contacts Page

    • • To delete a contact, click on the red trash can icon to the left of the name.
    • • To edit a contact, click on the green pencil icon to the left of the name.
    • • To add a new contact, select Add a Contact.
    • BHCP Emergency Contact Edit Contact

    • • Once completed with edits or additions, select Save Contact to post your changes.

Additions and updates to contacts are reflected on the account in real-time.

Video Instructions: