How to Update Your Emergency Contacts

Brinks Home™ Mobile App Instructions

Follow the below steps to update an emergency contact in the Brinks Home Mobile App:

  1. Log in to the app. Tap the 3 lines in the top left corner to open the menu, then select My Account.
  2. Brinks Home Mobile App Landing Page Mobile App Menu and My Account Option Selected


  3. Tap on Account from the options at the top of the app, then select Emergency Contacts.
  4. Acct-0cEmergency Contacts


  5. To edit your existing contacts, including names and phone numbers, click on the green edit icon (pen).
  6. Acct-C1-Emergency Contact


  7. Overwrite or enter all new information, then press Save Changes.
  8. Acct-C2-Edit Contact Acct-C3-Edit Contact Method Save Changes


  9. If you want to enter a new contact method, tap on Add Contact Method. Once you've entered the new information, tap Save Changes to complete the process.
  10. Acct-C4-AddNewContact Save Contact Acct-C5-NewContactMethod Save


Desktop Instructions

Follow the below steps to update your account information, including your emergency contacts, in the Brinks Home™ Customer Portal:

  1. Log in to the Brinks Home Customer Portal.
  2. From the landing page, select Emergency Contacts from either the site navigation list on the left side of the page or from the quick links.
  3. BHCP Landing to Emergency Contact


  4. You will see your emergency contacts displayed by primary and secondary contacts.
  5. BHCP Emergency Contacts Page


    • • To delete a contact, click on the red trash can icon to the left of the name.
    • • To edit a contact, click on the green pencil icon to the left of the name.
    • • To add a new contact, select Add a Contact.
    • BHCP Emergency Contact Edit Contact


    • • Once completed with edits or additions, select Save Contact to post your changes.

Additions and updates to contacts are now changed on the account in real-time.


Video Instructions: