How to Update Your Code Word

Brinks Home™ offers several ways to update your verbal code word.

Instructions for updating your verbal code word are below for both the Brinks Home™ Mobile App as well as the Brinks Home Customer Portal on a desktop browser.

Before updating your verbal code word, please be aware of the following guidelines:

1. Your account can have up to 2 code words.
2. Code words must be a minimum of 3 characters and maximum of 10 characters.
3. Your code word can only be letters and numbers — no special characters are allowed.
4. Your code word cannot contain any spaces.
5. Numbers cannot be spelled out, only actual numbers can be used, e.g., "2" is allowed but "two" is not.
6. Your code word may not contain any words that may be used in an emergency, such as "help", "okay", "police", "fire", etc.
7. Do not include any words that could be considered offensive to a reasonable person.

If you are already logged into our Customer Portal, you can click here to open a new browser window on our update code word page directly.

Brinks Home™ Mobile App Instructions

Follow the below steps to update your code word in the Brinks Home Mobile App:

1. Log in to the Brinks Home App. Tap the 3 lines in the top left corner to open the menu, then select My Account.





2. Tap on Account from the options at the top of the app, then select Code Word.





3. Enter your current code word, followed by your new code word entered twice, then select Update to complete the process.

Desktop Instructions

Follow the below steps to update your code word in the Brinks Home™ Customer Portal:

1. Log in to your account in the Customer Portal.

 

2. Select Account from the top right listed tabs, then select Code Word.

 

3. Enter your current code word, followed by your new code word entered twice, then select Update to complete the process.

 

If you experience any trouble with these steps and would like to text or chat with a Support Representative any time to assist you with updating your code word, please text 469.513.8685 or select the chat option below from a desktop browser.

Chat/Text Availability: 24 hours daily

Video Instructions: