How to Fix Panel Communication Failure on the 2GIG GC2 Panel

Summary: This guide provides troubleshooting steps to resolve communication failures on your GC2 GoControl panel. If you are seeing a "communication failure" or "radio not responding" message, follow the instructions below to restore connectivity.

Common Causes and Solutions

Power Outage

• Make sure your alarm system has power. If you are experiencing a prolonged power outage, the system will come back up when power is restored.
• If your power has recently been out, the panel battery may be too weak to allow your cell to send signals. Allow 24 hours to recharge the battery.

Loss of Connection to Power Source

• Ensure the plug is connected securely to its outlet.
• Test the outlet by plugging in another device to confirm it’s receiving power.

3G Cellular Service Expired

• 3G technology was phased out in 2022. If your panel uses a 3G module, it may require an upgrade.
• To schedule an upgrade, text us at 469.513.8685 for professional assistance.
• Brinks Home can still receive signals if your panel is connected to your home's Wi-Fi network.

Local Cell Provider Outage

• If there is an interruption of cell service in your area, your system's communication could be impacted temporarily.
• Ensure your panel is connected to Wi-Fi to maintain communication during cellular outages.

Signal Interference

• Large metal objects or appliances near your panel may interfere with the signal. Move them if possible.
• Position your panel near an exterior wall, above ground, and away from large structures for better signal strength.

System Malfunction

If the communication issue is due to a system malfunction, try power cycling the panel:

1. Completely power down the panel.
2. Wait 2 minutes, then power the panel back on.
3. Test your system to confirm if communication has been restored. Click here for monthly system test instructions.

Interruption to Landline Phone Service

• Check if your landline is still connected to the panel.
• If you’ve switched phone providers, ensure your new service is compatible with your security system.
• Consider upgrading to cellular communication for enhanced features and remote capabilities. Text us at 469.513.8685 for more information.

GC2/GC2e Power Cycle Instructions

1. Disarm and Unplug the System

Disarm using your master code, then unplug the power supply.

2. Remove the Top Screw and Open the Panel

Remove the top screw, then pry open the slots using a flathead screwdriver.

3. Access the Backplate

Gently pull down the cover and hang it from the backplate strap.

4. Reset the Battery

Unplug the battery cable, wait a few seconds, then reconnect it.

5. Reassemble and Power On

Reassemble the panel and plug it back into the power source.

Need Further Assistance?

If you're still experiencing issues, text us at 469.513.8685 for help or to schedule a service call.