IQ Remote Panel—Low Battery Alert

The IQ remote has an internal battery, much like a tablet. If you are experiencing a low battery error, plug the device in with the included charging cable. If the charging cable is plugged in and the low battery does not charge within 24 hours, check that the outlet is providing power with a lamp or similar household device. If the outlet works and the remote still is not charging, you can text a Support Representative for further assistance at 469.513.8685, 7 days a week from 8 am to 8 pm CT.


Clear the Panel Alert

See instructions below for how to clear the error alert and stop alert beeping on your panel.

1. Press the message icon at top right of the panel, then press Messages, Alerts, and Alarms. Either select the trouble to acknolwedge or press Acknowledge All.

01a Trouble 01 275x155 01b Trouble 02 275x155 01c Trouble 03 275x155


2. Press Ok to acknowledge, then swipe left or right to exit.

02a Trouble 04 275x155 02b Trouble 05 275x155 02c Disarm 03 Disarmed 275x155