How to Troubleshoot a Flashing Red Light (LED) on a Brinks Home Camera

Summary: A flashing red light on your Brinks Home indoor/outdoor camera indicates that the device is struggling to connect to the WiFi network. This guide provides step-by-step instructions, including detailed processes for connecting via AP mode and WPS mode, to resolve connectivity issues.

Step-by-Step Troubleshooting

1. Check Your Internet Connection
   1. Ensure other devices (e.g., smartphones, tablets) are connected to the WiFi network and functioning correctly.
   2. • If No: Power cycle your router. If the internet remains down, contact your Internet Service Provider (ISP).
      • If Yes: Proceed to the next step.
2. Power Cycle the Camera
   1. Unplug the camera from its power source and wait 30 seconds.
   2. Plug the camera back in and wait 2 minutes for it to reboot.
   3. • If Yes: The issue is resolved.
      • If No: Proceed to the next step.
3. Reconnect the Camera to WiFi
   1. Using AP Mode:
      1. Open the Brinks Home app and navigate to the “Add Camera” section.
      2. Select AP Mode from the connection options.
      3. Press and hold the WPS button on the camera until the light begins flashing white rapidly.
      4. Connect your mobile device to the camera's WiFi network (e.g., “ALARM_CAM_XXXXX”).
      5. Return to the app, and follow the prompts to reconnect the camera to your home WiFi network.
      6. • If Successful: Verify recording rules and schedules in the Brinks Home app.
         • If Unsuccessful: Retry the process or attempt WPS mode.
   2. Using WPS Mode:
      1. Press and hold the WPS button on your camera until the light begins flashing blue.
      2. Press the WPS button on your WiFi router within 2 minutes to initiate pairing.
      3. Wait for the camera's light to turn solid green, indicating a successful connection.
      4. • If Successful: Verify recording rules and schedules in the Brinks Home app.
         • If Unsuccessful: Ensure your router supports WPS, and retry. Otherwise, attempt AP mode.
4. Verify Wireless Signal Strength
   1. Ensure the camera is within range of the router:
      • If the signal strength is below 80%, relocate the router or use a WiFi extender to improve the connection.
      • If the signal strength is above 80%, proceed to the next step.
   2. For detailed instructions on checking your camera's signal strength, refer to How to Check Your Camera Signal Strength in the Brinks Home App.
5. Contact Support
   1. If all else fails, contact Brinks Home Support for further troubleshooting or to schedule a technician visit.