IQ Panel—Sensor Malfunction

Every hour, your alarm system sends a signal to all of your sensors to ensure functionality and proper reporting, which is called a "roll call". If a sensor fails to send a response signal, a failure signal will be sent to your control panel and you'll see an alert or Malfunction in the Brinks Home™ App.

Common reasons a sensor will go into failure/malfunction are:

  1. The battery in the sensor is dead.

  2. The sensor is too far from the control panel. If the sensor exceeds 100 feet, then a malfunction may occur.

  3. There is something causing Radio Frequency (RF) interference near that sensor or near the control panel. Common wireless devices that cause interference include the following:

  • Routers, telephones, gaming controllers, doorbells, large metallic objects such as refrigerators or large TVs, plaster walls with metal fiber, metal studs in the wall, or interior concrete walls.


  1. Change the sensor battery.
    • Note: If you change the battery, be sure to securely replace the cover. If the cover is not properly aligned and snug, it will create a tamper error. Additionally, check to make sure the arrows on the sensors are lined up and there is no more than ¼ inch between the two when mounting.

  2. Perform a sensor test to attempt another roll call. See IQ Panel instructions in the next section.

  3. Survey the area for recent changes, such as new nearby electronics which may be causing interference.

  4. If the problem persists, you may need to replace the sensor as it is defective.

Sensor Test Step-by-Step Instructions:

1. Press Settings, then enter your master code.

Enter Programming 01 (2023) Enter Programming 02 (2023)

2. Press System Tests, then press Sensor Test.

1.0 System Tests 2 1.1 Sensor Test 2

3. Activate up to 59 security sensors.

  • Door/Window Sensors: Open and close the doors and windows.


  • Keyfob: Hold both Lock and Unlock buttons for 2 to 3 seconds.

1.3 G.E. Keychain Final 1.4 EcoLink Keychain Final

  • Motion Detector: Press the top button and remove sensor from its backplate.
    • • Qolsys: Press top button then remove motion from backplate.
    • Iq_Motion_collage__2_.jpg

    • • Interlogix: Press the bottom button, then remove the motion detector from its backplate.

    4. Results should display as Excellent, Pass, or Poor. Press Back or the Home button to exit.