ADC-V720W Outdoor Video Camera Not Communicating

Summary: This guide helps troubleshoot connectivity issues with the ADC-V720W outdoor camera. It covers steps for verifying power, checking network connections, resetting the camera, and ensuring optimal signal strength for reliable performance.

Step-by-Step Troubleshooting

1. Verify Power Connection:
   1. Ensure the camera is securely connected to a power source using the provided adapter.
   2. Inspect the power cable for visible damage or wear.
   3. Test the power outlet with another device to confirm functionality.
   4. If the camera does not power on, contact Brinks Home Support for further assistance.
2. Check Network Connection:
   1. Ensure your WiFi router is powered on and providing internet access.
   2. Verify the camera is within range of your WiFi network.
   3. Reboot your router and wait for it to stabilize.
   4. Observe the LED indicator on the camera to check its connectivity status:
      • Solid green: The camera is connected to the network.
      • Flashing red: The camera is not connected. Proceed to reset instructions.
3. Reset the Camera:
   1. Locate the reset button on the camera.
   2. Press and hold the reset button for 10-15 seconds until the LED light changes.
   3. Release the button and wait for the camera to reboot to factory settings.
   4. Reconnect the camera to your network using the Brinks Home app.
   
4. Verify Signal Strength:
   1. Check the camera’s signal strength in the Brinks Home app: Learn how to check signal strength here.
   2. Ensure the signal strength is above 80% and the noise ratio is below 40.
   3. If the signal is weak, consider using a WiFi extender or relocating the router or camera for better connectivity.
5. Re-add the Camera:
   1. Open the Brinks Home app and navigate to the "Add Camera" section.
   2. Follow the on-screen prompts to reconnect the camera to your account.
   3. Test the live view and recording features to ensure functionality.

Further Assistance

If the issue persists after completing these steps, contact Brinks Home Support for additional help or to schedule a technician visit.