Updating your Geo-Service settings
A step-by-step guide to fixing your location settings
It is important to remove Geo-Devices that are not active or currently in use on your account in order to avoid Geo-Service device malfunctions. Correcting a Geo-Service device malfunction is typically an easy solution. This guide will walk you through clearing the Geo-Service device malfunction trouble condition on your phone, as well as deleting an old device from your account that is no longer in use.
How to clear the Geo-Service device in malfunction trouble condition:
- Log into the Brinks Home™ Mobile App on the device or phone connected to your account
- Tap the ≡ icon
- Tap “Geo-Services”
- Tap the Geo-Services toggle switch to turn it off
- Log out of the app completely
- Log into the Alarm.com customer website
- Click “Settings”
- Click “Geo-Services”
-
If your malfunctioning or not in use device is listed in Geo-Devices:
- Select the desired device
- Click the trash can icon to remove the device from your account
- Click “Ok”
- While you’re still logged into Alarm.com’s customer website, open the Brinks Home app on the phone you want to have Geo-Services enabled on
- Tap the ≡ icon
- Tap “Geo-Services”
- Tap the Geo-Services toggle to switch it back on
- Refresh the Geo-Services page on Alarm.com
- Make sure the device is now showing up in the Geo-Services device section
If the trouble condition persists after troubleshooting, please contact Alarm.com Technical Customer Support at 866.834.0470.
How to delete a Geo-Device from your account:
- Log into the Alarm.com customer website
- Select “Settings”
- Click “Geo-Services”
- Select the specific device you want to delete
- Click the trash can icon
- Click “Ok”
How to disable a Geo-Device using the Brinks Home app:
- Log into the Brinks Home App.
- Tap the ≡ icon
- Select “Geo-Services”
- Tap the Geo-Services toggle to switch to the left position, indicating that all Geo-Services are successfully disabled for the device
Note: completely removing a Geo-Device from your account can only be done using the Alarm.com customer website