2GIG-PIR1E-345—Resolving a Malfunction
Summary: This guide provides step-by-step instructions to resolve errors with newly installed and pre-existing sensors. Learn how to address issues related to signal range, battery levels, and connectivity with your panel.
Video Instructions
Watch the video below for a step-by-step guide to resolving sensor errors:
Resolving Errors on a New Device
If this error occurs on a newly installed device, it typically means the sensor is too far from the panel to maintain a signal. Follow these numbered steps to troubleshoot:
- Move the sensor closer to the panel.
- If moving the sensor is not feasible, consider temporarily relocating the panel closer to the sensor if it is powered by a backup battery.
- If neither option is possible, install a signal extender to improve the connection.
- Clear the error and check if the issue persists.
Resolving Errors on a Pre-Existing Device
If the error occurs on a sensor that has been installed for a long time, it may indicate low battery power. Follow these steps to resolve the issue:
- Replace the sensor batteries. Refer to the detailed guide here: Replace the Batteries in Your 2GIG-PIR1E-345.
- Clear the error from your panel.
- Test the sensor to ensure it is functioning properly.
Additional Resources
If your sensor is paired with the GC2 GoControl Panel, follow this article for specific troubleshooting steps: How to Fix a Sensor Malfunction on the GC2 GoControl Panel.
If you need further assistance, text a Support Representative at 469.513.8685.