Learn how to clear trouble alerts on your panel.

See a breakdown of your monthly billing statement and instructions for downloading through the Customer Portal or the Brinks Home App.

View instructions on how to sign up for electronic billing.

Learn how to fix a 2GIG Smoke Detector cover.

View instructions for setting up shortcuts on devices that use Siri voice assistant.

Simon XTi - Remote Touchscreen Trouble

Learn more about how home security devices are ordered.

Brinks Home has multiple customer support options by phone and online.

Need to delete a camera from your Brinks Home™ account? Contact our customer support team at 469-391-4024 for assistance in safely removing your device without disrupting your security system.

Sensor Malfunction: View instructions for resolving a 2GIG-DW10E-345 Sensor malfunction.

If you receive paper statements, you may notice a fee applied to your monthly bill.

Learn how to troubleshoot a flashing white light on your Brinks Home camera, including connecting to your account and checking WiFi strength.

Learn how to troubleshoot the flashing blue light on your Brinks Home indoor/outdoor camera. Follow step-by-step instructions for WPS mode setup, improving WiFi signal strength, and re-adding the camera to your account.

Learn what a flashing red and green light on your Brinks Home indoor/outdoor camera indicates and how to troubleshoot connectivity issues using this step-by-step guide.

A solid green light on your Brinks Home indoor/outdoor camera indicates an active connection. Learn how to verify the camera’s setup and troubleshoot any issues.

No light on your Brinks Home indoor/outdoor camera indicates a potential power issue. Learn troubleshooting steps to resolve power-related problems.

flashing red light on your Brinks Home indoor/outdoor camera indicates an issue connecting to the WiFi. Learn troubleshooting steps to resolve network connection problems.

View troubleshooting tips if your camera is having problems communicating.

View troubleshooting tips if your camera is having problems communicating.

View troubleshooting tips if your camera is having problems communicating.