Other Issues

Lynx Touch - Silence Reset Trouble

See a breakdown of your monthly billing statement and instructions for downloading through the Customer Portal or the Brinks Home App.

View instructions on how to sign up for electronic billing.

Simon XTi - Remote Touchscreen Trouble

Learn more about how home security devices are ordered.

Brinks Home has multiple customer support options by phone and online.

Need to delete a camera from your Brinks Home™ account? Contact our customer support team at 469-391-4024 for assistance in safely removing your device without disrupting your security system.

Sensor Malfunction: View instructions for resolving a 2GIG-DW10E-345 Sensor malfunction.

If you receive paper statements, you may notice a fee applied to your monthly bill.

Learn how to troubleshoot a flashing white light on your Brinks Home camera, including connecting to your account and checking WiFi strength.

Learn how to troubleshoot the flashing blue light on your Brinks Home indoor/outdoor camera. Follow step-by-step instructions for WPS mode setup, improving WiFi signal strength, and re-adding the camera to your account.

Learn what a flashing red and green light on your Brinks Home indoor/outdoor camera indicates and how to troubleshoot connectivity issues using this step-by-step guide.

A solid green light on your Brinks Home indoor/outdoor camera indicates an active connection. Learn how to verify the camera’s setup and troubleshoot any issues.

No light on your Brinks Home indoor/outdoor camera indicates a potential power issue. Learn troubleshooting steps to resolve power-related problems.

Resolve connectivity issues with your ADC-V520IR indoor video camera. Follow our step-by-step troubleshooting guide to ensure your Brinks Home security camera is back online.

Learn how to troubleshoot and resolve connectivity issues with the ADC-V610PT indoor pan-and-tilt video camera. Includes reset and network reconnection steps.

Troubleshoot and resolve connectivity issues with the ADC-V521IR indoor video camera. Follow step-by-step instructions for power, network, and reset procedures.

Learn how to troubleshoot connectivity issues with the ADC-V620PT indoor pan-and-tilt camera. Includes reset and network reconnection steps.

Troubleshoot connectivity issues with the ADC-700X outdoor camera. Includes steps for resetting, network checks, and ensuring strong signal strength.

Resolve connectivity issues with the ADC-V720W outdoor camera. Follow this guide to troubleshoot power, network, and signal strength for reliable performance.