Our troubleshooting guide will walk you through fixing your panel's communication issue.

Discover everything you need to know about Brinks Home™ fees—from monthly monitoring and installation charges to billing, service plan, and false-alarm fines—and learn simple strategies to avoid extra costs.

Learn how to a Invalid Primary Email error

Our troubleshooting guide will walk you through getting your panel to reconnect to Wi-Fi.

Get clear steps to stop unintended activations, fix intermittent responses, prevent false alarms, clear “Loss of Supervision” alerts, replace batteries, handle damage, and restore your Brinks Home™ Medical Pendant—or contact us for assistance.

Learn how to fix a non-responsive panel.

View instructions for connecting your panel to Wi-Fi.

Learn how to fix a panel tamper error.

Directions for how to log in to the Brinks Home Mobile App.

Comprehensive guide to using and programming keyfobs with Brinks Home’s Qolsys IQ Panel 2. Covers compatible models (TX-E101/102, Ecolink WST), enrollment, everyday use, battery replacement, advanced settings, and troubleshooting.

Protect your home with our easy Brinks Home™ Glassbreak Detector Guide—learn how to reposition units, stop false alarms, restore supervision, replace batteries, handle damage, and clear tamper alerts via your panel or with our help.

Learn how to fix a no armings detected error on your panel.

Learn how to check your security camera's signal strength with the Brinks Home App. This step-by-step guide details this useful feature to ensure operation.

Learn how to resolve sensor malfunctions on the Honeywell PIR 5890 motion detector, including troubleshooting steps for low battery, poor placement, and signal interference.

Learn how to fix a tamper error on your panel.

Learn how to perform a sensor test on your 2GIG GC2 GoControl panel to ensure all security sensors are functioning properly.

Keep your home safe with our easy Brinks Home™ Smoke Detector Guide—learn how to relocate units, silence unexpected beeps, fix false alarms, change batteries, test activation, and clear tamper or supervision alerts using the Brinks Home App.

View instructions for connecting your panel to Wi-Fi.

Learn where to access your system details.

Learn how to silence and reset alarms on your 2GIG GC2 GoControl panel with this step-by-step guide.