Learn how to troubleshoot your Brinks Home™ Secondary Keypad with clear, step-by-step guidance—from moving or replacing your unit to clearing tamper alerts and restoring connection. Contact us anytime for hands-on support.

Our troubleshooting guide will walk you through fixing your panel's communication issue.

View instructions for replacing your panel's backup battery.

Learn how to fix a tamper error on your panel.

View instructions for replacing your panel's backup battery.

Learn how to fix a tamper error on your panel.

View instructions for replacing your panel's backup battery.

View instructions for replacing your panel's backup battery.

View instructions for adding a Z-Wave device to your panel.

View instructions for connecting a sensor to your panel.

Learn how to fix a non-responsive panel.

Learn how to fix a tamper error on your panel.

View instructions for connecting your remote keypad to Wi-Fi.

View instructions for replacing your panel's backup battery.

Learn how to set up your new remote keypad and explore its features.

Learn how to fix a tamper error on your panel.

View instructions for adding a Z-Wave device to your panel.

View instructions for connecting your panel to Wi-Fi.

View instructions for replacing your panel's backup battery.

Learn how to set up your new smart panel and explore its features.